Customer Service

Order Status

Has my Product Key been emailed to me?

Double check your spam folder in your email or click the "My Account / Order Status" link located in the footer of our site to check your order's status . Your product keys are also located there.
How do I change quantities or cancel an item in my order?

Click the "My Account / Order Status" link located in the footer of our site to view orders you have placed. To edit your shopping cart click "remove" to cancel an item, or edit the quantity and click "update cart" to edit your order. Please note that once an order has begun processing the order is no longer editable.
How do I track my order?

Click the "My Account / Order Status" link located in the footer of our site to check your order's status.

Guarantees

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

My Account

How do I create an account?

1) If you purchased an Ideablade product your acount has already created. Click the "Order Status" link in the bottom right side of our site.

2) If you cannot remember your password click on "Order Status" link to request a new password.

3) Or, Check your email for a the one time login link that allows you to update your password. If you cannot find it try checking your spam folder.

Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?

Click the "My Account / Order Status" link located in the footer of our site to edit your account information.
How much is my shipping?

All IdeaBlade products are delivered electronically and therefore no shipping charges apply.
I forgot my password.

Click the "Order Status" link located in the footer . If you forgot your password click the orange link "request a new password".
How do I return my product?

Please click here for more information on returning an item.
What is your return policy?

Please see our Return Policy for complete details regarding our return policy.

Pricing and Billing

Do I have to pay sales tax?

There is no sales tax charged for licenses and support.
I have a question on my charges.

Click the "My Account / Order Status" link located in the footer of our site to review your orders. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.

Click the "My Account / Order Status" link located in the footer of our site to review your orders and print an invoice.
When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?

Your credit card will be charged immediately upon submission of your purchase.

Buyer's Guide

How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?

After adding items to your cart, click the "View Cart" link located in the footer to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

Additional Support

IdeaBlade