Maintenance Experts (MEX)

MEX is the leading provider of computerized maintenance management systems in Australia. They offer solutions to a large group of industry sectors such as manufacturing plants, building facilities, local governments, fleet managers, and contractors.

The Problem

MEX runs its business on an internally developed CRM system called "BOSS". The BOSS tracks all client correspondence, sales quotes, sales orders, sales invoices, work orders, and requests. The original version, written in Microsoft Access, had become unreliable and unmaintainable in the face of increasing demands for features, data, and traffic.

Why DevForce?

MEX believed that DevForce would enable them to rapidly rewrite and replatform the BOSS to .NET. It had to be both an immediate hit and a foundation for growth. As importantly, it would be a proving ground and blueprint for future software development. "The success of the BOSS 5 project paved the way for a complete overhaul of the entire MEX product suite," commented Formosa.

The Challenges

"IdeaBlade provided us with a high quality platform from which we could build our applications. The OO approach has resulted in a more reliable and maintainable product," remarked Formosa. "They've followed up with coaching and mentoring sessions that enable our team to digest and master new techniques at our own pace." IdeaBlade's technical support has been a critical contributing factor. "They care about how the technology works in our business," Formosa continued, "and if something is not quite right, they step up and fix it quickly."

With the success of BOSS 5, MEX has the experience and confidence to move forward with their next DevForce .NET development projects.

See screen shots of the applications